Originally posted February 5, 2009
This week has been positively hellish at work. The past two days we’ve worked with StressedRPh, who was completely OCD on both days. Today, had she just stayed at her computer and checked the baskets full of scripts, there would not have been 3 giant stacks when I left tonight. Instead, she has to flit around the pharmacy as though she’s a bee pollinating a garden, rearranging baskets and doing stuff that we are completely capable of doing ourselves.
Yesterday we had one of our regulars called and keep her on the phone for 20 minutes arguing with her about how he only got a 50 day supply of his eye drops instead of a 75 day supply. His insurance won’t cover for more than a 60 day supply. Since we can’t break open a bottle of eye drops, the most he’s getting is now 50 days worth. This outrages him, and he’s now demanding we “owe” him 10 days worth of eye drops because he wants to get the full 2 months worth of his drugs that his insurance will pay for.
It doesn’t matter that we can’t do it. There’s no feasible way to do it. And yet he bitched at her for 20 minutes, even asking her how to get his doctor to commit insurance fraud. She finally had to tell him she couldn’t argue about the impossibility of it any longer because she had to deal with other people with real problems.
On Tuesday, a guy came in and demanded that we transfer one of his meds from one pharmacy to ours. The snag in this was that he didn’t have any refills. Oh, and he’s never been to our store before. And he wanted it all done like right now. Supertech took his info, put it in the computer and told him to check back later because it was definitely not going be done immediately. Eventually we received refills for it, filled it, and the guy never came in. Yesterday we got a phone call from CVS. The guy was transferring it to them so he could get a free gift card. Way to be a wanker.
And next week? Next week is going to be a fucking blast, I bet. You see, it’s the end of the fiscal year and corporate is really trying to keep money so they keep the bottom line looking good. What this translates to is screwing over everyone who works in their stores because they’re cutting everyone’s hours for the rest of the month. And so for the next 3 weeks, when the shit is hitting the fan because there’s not enough tech help or there’s 1 cashier and people are calling those “how’s our service?” surveys that we pimp out on the receipts and telling them we suck balls, we’re going to bitched at by the DM because of low customer satisfaction scores.
Because you know, it doesn’t matter how many people you need to work in the pharmacy, so long as you’ve got at least a pharmacist and a tech, you should be completely ok with filling, filing, calling, and doling out the occasional BJ* when the customer whines too much.
*Supertech and I will probably never forget the “tossed salad Tuesdays” joke
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